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CUSTOMER SERVICE

Please email us at  hi@byronbond.com  , Monday – Friday, 10am – 5pm GMT.

Please see our FAQ below.

FAQs

SHIPPING AND DELIVERY

How long is the delivery time?

The regular delivery time is between 2-5 working days. All orders are shipped with Fedex from our warehouse in Mumbai. 

 

What is the shipping cost?

Orders under 5000:  ₹79

Orders over 5000: Free

Where do you deliver?

We deliver to all postcodes in India. However if you choose to pay by Cash on Delivery then we can only deliver to the pincodes that Fedex support for COD. We will contact you after your order if your pincode is not supported. We do not ship to APO, post office box or FPO address. All deliveries have to be signed for.

RETURNS AND EXCHANGES

Do I have to pay shipping for returns?

We offer free returns for all orders over 5000. If your order value was less than 5000, then you need to pay the cost for return shipping yourself.

How long do I have to return an item?

You can request a return or exchange for goods you have purchased up to 60 days after receiving your order.

How do I return or exchange an item?

You can request a return or exchange for goods you have purchased up to 60 days after receiving your order. To send the item back please first send us an email at hi@byronbond.com and attach your order number to the subject. We will reply back within 3 days with a return label.

- All products must be returned within 60 days of receipt.

- All products must be unused.

- All products must be returned in the original packaging inclusive of the related accessories.

- Any products purchased in the Sale or that are discontinued and no longer sold on the website, can not be refunded.

How do I cancel an order?

Please contact us if you would like to cancel your order, if it has not yet been despatched we shall endeavour to cancel and refund.

PRODUCT QUESTIONS

Are your watches for men or women?

All our watches are unisex and have been designed to be worn by both men and women. Our Mark 1 series is 38mm in diameter, which looks equally good on a small wrist as it does on a wider wrist.

PRODUCT INSTRUCTIONS

Setting the time

When adjusting the time, pull the watch crown outwards until it clicks. Rotate the crown to set the watch to the desired time. Once set, push the crown back to its original position.

Adjusting the clasp on Mesh straps

Insert a suitable tool (for example a small screw driver) into the clasp gap. Gently pull down until flat to release the full clasp movement. Adjust to suit the size of the wrist and replace the clasp once comfortable. Before securing it down again, just make sure it is sitting in a groove. Push the clasp back hard to make sure it is securely fastened to its original position before wearing.

How do you change the straps on the watches?

All our watches have interchangeable straps. Included in your watch package is a small tool to change your watch straps. You simply push the end of the tool through one side of the watch strap to slide the pin out. You reverse the process to secure a new strap. You will soon get the hang of it. 

QUESTIONS AND CONTACT INFORMATION 

If you have a question or would simply want more information don't hesitate to contact us:
Byron Bond LTD
Email: hi@byronbond.com